RETURN & EXCHANGE
RETURN & EXCHANGE
WHAT IS YOUR RETURN POLICY?
Within 14 days from the delivery of your package you may request to return your order without any cause.
All items will be inspected upon return so you must return the products to us in perfect condition.
The products shall not have been used or washed. Returns will only be accepted if the products are returned with their original packaging fully intact and the original labels still attached to each product. In unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you on your expense. The goods are in your responsibility until they reach us, so make sure it’s packed up properly and not get damaged on the way. We will not compensate for returned packages lost in the return shipping. Any shipping charges as well as return handling cost that may occur when returning the products are the customer’s responsibility. The cost of the merchandise alone will be refunded unless an error occurred on the part of the us. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after we receive the returned products. Please note that shipping, additional duties, taxes or any additional charge you may have had will not be refunded by us. Always make sure to receive a proof of posting from the carrier (FedEx, UPS, DHL etx.) when sending your returns. During “Free Shipping”-campaigns you as a customer only pay for the return shipment – if one should occur. Please also note that the returns should only shipped via Express carrier (FedEx, Dhl etc.)
WHAT HAPPENS IF I RECEIVE A DAMAGED ITEM?
As many of our products are fragile, we ship all orders with insurance and take the full responsibility for the damage item. Please take a picture of the outside of the delivered box and picture of the damaged item. We will either ship you a replacement or refund your payment depending on your preference.
WILL YOU REFUND MY DELIVERY CHARGE?
We will refund you the value of your merchandise but not the delivery charge.
HOW DO I RETURN SOMETHING TO YOU?
Please before sending the item let us know by completing the "Return Form" and please mention which item/s you are returning and the reason for your return. Pack the items in the original packaging and your invoice in it. Use an express postal service of your own choice and send the package to the address we will inform you. We strongly suggest you ship the package using a traceable service as the package is your responsibility until it has reached to us.
CAN I EXCHANGE AN ITEM?
You cannot exchange an item that you bought.
HAVE YOU RECEIVED MY RETURNED ITEMS?
For any issues you have about your return please fill the "Return Form" with defining your issue and we will help you in a very short time.
Please contact us for all your questions; firstname.lastname@example.org
Please note that `Custom Orders´ , `Made to Order´ items and ´Wholesale Orders´ are not refundable.